Shipping policy

Shipping Policy

Last updated: 24 August 2026

PROCESSING TIME

Orders are processed within 1-3 business days of purchase. During this time we prepare your order and hand it off to our fulfillment partner for shipping. You'll receive a confirmation email with tracking information as soon as your order ships.

We do not process or ship orders on weekends or public holidays.

SHIPPING TIMES

Halcyon Days works with international fulfillment partners, so shipping times vary by destination and are typically longer than what you'd see from a local retailer:

- Australia: 10-20 business days
- United States, Canada, United Kingdom: 12-25 business days
- Rest of world: 15-30 business days

These are estimates, not guarantees. Delays can happen due to customs processing, local courier delays, or high order volumes, and are outside our control.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your delivery address and the items in your cart. Any applicable free-shipping thresholds or promotions will be shown at checkout before you complete your purchase.

TRACKING

Once your order ships, you'll receive an email with a tracking number. Please allow 2-5 business days for tracking information to update after you receive it, as it can take time for the carrier to scan the package into their system.

MULTIPLE ITEMS

If your order contains multiple items, they may ship separately and arrive in different packages, sometimes on different days, depending on where each item is fulfilled from. You will not be charged extra for split shipments.

CUSTOMS, DUTIES & TAXES

For international orders, your country may charge customs fees, import duties, or taxes on arrival. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We have no control over these fees and cannot predict what they'll be, as customs policies vary by country.

INCORRECT ADDRESSES

Please double check your shipping address at checkout. If you notice an error, contact us as soon as possible — we can usually correct it if your order hasn't yet been handed to our fulfillment partner, but we can't guarantee changes once an order is in processing. We are not responsible for orders delayed or lost due to an incorrect address provided at checkout.

LOST OR DAMAGED PACKAGES

If your order hasn't arrived within the estimated delivery window, or arrives damaged, contact us with your order number and we'll help sort it out.

QUESTIONS

If you have any questions about shipping, reach out to us via our contact page.